GENERAL TERMS AND CONDITIONS
1. EFFECT OF GENERAL TERMS AND CONDITIONS
The Terms and Conditions (referred to as the “Terms and Conditions” or these “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and AirGSM Holdings, Inc. and its affiliated entities (collectively, “Getogo”) and govern the use of the products, services, mobile applications (referred to as the “Applications”), and websites (referred to as the “Site” and together with the preceding terms, collectively, the “Services”). The following Terms and Conditions are provided on the website https://www.Getogo.com . Getogo may only accept the terms in the event of an express written agreement. This section defines the different categories of individuals and organizations that interact with Getogo services, platforms, and applications. Understanding these roles is essential to interpreting the rights, obligations, and conditions described in these Terms and Conditions.
End Users: Individuals who use and interact directly with the Service through their Getogo account for personal use.
Business Users: Getogo provides services to organizations (“Business Users”) who directly and indirectly provide End Customers’ personal information to us, in connection with such Business Users’ own business operations.
End Customers: Individuals who receive services ordered by other Getogo account holders, for example, when you do business with, or conduct transactions with, a Business User.
Job Seekers: Individuals who submit a job application to Getogo .
The term “Customer” as used throughout this document shall refer to any individual or entity using Getogo services, including End Users, Business Users, and End Customers, as appropriate based on the context of use. This broad definition ensures that our Terms encompass all interactions with our services, providing a clear and comprehensive understanding of the rights and responsibilities of all parties involved.
CUSTOMER ACKNOWLEDGES AND AGREES THAT, BY CLICKING THE “I AGREE” BUTTON OR SIMILAR, REGISTERING AN ACCOUNT, DOWNLOADING THE APPLICATION OR ANY APPLICATION UPGRADE, USING THE APPLICATION ON THE CUSTOMER’S MOBILE DEVICE, OR OTHERWISE ACCESSING OR USING THE SERVICES, CUSTOMER REPRESENTS THAT THEY HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS. THESE TERMS OF SERVICE, REGARDLESS OF WHETHER CUSTOMER REGISTERS WITH THE SITE OR APPLICATION. IF CUSTOMER DOES NOT AGREE TO THESE TERMS OF SERVICE, CUSTOMER IS NOT AUTHORIZED TO ACCESS OR USE THE SERVICES. These Terms of Service are effective as of the date Customer first clicks “I agree” (or similar button or checkbox) or uses or accesses the Services, whichever is earlier. If Customer accepts or agrees to these Terms of Service on behalf of an employer or other legal entity, Customer represents and warrants that (i) Customer has full legal authority to bind such employer or entity to these Terms of Service; (ii) Customer has read and understood these Terms of Service; and (iii) Customer agrees to these Terms of Service on behalf of the party that Customer represents. In such case, “Customer” shall apply to and refer to Customer’s employer or other legal entity.
Any personal data that Customer submits to Getogo or that Getogo collects about Customer is governed by Getogo Privacy Policy (“Privacy Policy”), available at https://www.Getogo.com/more-info/privacy-policy. Customer acknowledges that by using the Services, Customer has carefully reviewed the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms of Service and together form and are collectively referred to as this “Agreement.”
NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN CUSTOMER AND Getogo ARE RESOLVED. IT INCLUDES A FINAL ARBITRATION AND CLASS ACTION WAIVER PROVISION (SECTION 20). PLEASE READ IT CAREFULLY AS IT AFFECTS CUSTOMER’S LEGAL RIGHTS, INCLUDING, IF ANY, CUSTOMER’S RIGHT TO OPT OUT OF ARBITRATION.
2. SERVICE DESCRIPTION
2.1. USE OF THE SERVICES
Getogo is a global eSIM store that makes international connectivity easier through eSIM technology. Getogo offers travelers data, voice, and text plans in multiple countries, eliminating the need for physical SIM cards. Getogo services include offering a wide range of eSIM data, voice, and text plans from around the world, which can be purchased and used instantly on any eSIM-compatible device, allowing for seamless connectivity.
Customer must register with Getogo and create an account to use the Services (an “Account”) and in doing so, Customer will be required to provide certain information, including but not limited to Customer’s name, full address, telephone number, and email address. By using the Services, Customer agrees to provide accurate, current, and complete information as required by the registration process and to maintain and promptly update Account information to keep it accurate, current, and complete. Customer is the sole authorized user of Customer’s Account. Customer is responsible for maintaining the confidentiality of any logins, passwords, and account numbers provided by Customer or provided by Getogo to Customer for access to the Services. Customer is solely and fully responsible for all activities that occur under Customer’s password or Account, even if not authorized by Customer. Getogo does not control any user’s use of the Account and disclaims all liability arising therefrom. If Customer suspects that any unauthorized party may be using Customer’s password or account or Customer suspects any other breach of security, Customer agrees to contact Getogo immediately.
The person registering for the Service shall be the contracting party (“Account Holder”) for the purposes of these Terms of Service and shall be the authorized user of any respective account that Getogo provides to the Account Holder in connection with the Service; however, if the Customer registers for the Service on behalf of the Customer’s employer, the Customer’s employer shall be the Account Holder. As the Account Holder, the Customer is solely responsible for compliance with these Terms of Service and the Customer shall be the sole beneficiary of all benefits arising therefrom. The Customer’s Account is not transferable to any other person or account. The Customer shall immediately notify Getogo of any unauthorized use of the Customer’s password or credentials or any breach or suspected breach of Getogo security or the security of the Customer Account.
2.2. REGISTER TO USE Getogo SERVICES
All customers, including End Users, Business Users, End Customers, and Job Candidates as defined in Section 1, must accept the General Terms and Conditions in order to use Getogo services. During the registration process, the following information must be provided:
For End Users: Personal information such as First Name, Last Name, and Email Address are required for interactions and transactions directly on the Getogo website ( https://www.Getogo.com ) or through the Getogo App.
For Business Users: Additional information is necessary to meet the specific needs of the business. This information includes Company Name, Company Address, email addresses of Business Users, Company Website, Region, Industry, Phone Number, relevant contacts, and other relevant information. This information will help customize our services to better meet the operational requirements and provide services to End Customers.
For End Customers: When services are booked by another Getogo account holder, such as a Business User, the information required to carry out this transaction will be processed by the initiating party. The Business User is responsible for ensuring that the End Customer’s personal information is collected in accordance with applicable data protection regulations.
In cases where Getogo services are provided through intermediaries (e.g. hotels or travel agencies), such intermediaries may provide the necessary registration information on behalf of the Customer.
In order to adapt to changing service requirements and enhance the user experience, Getogo reserves the right to collect additional information from all customer categories as necessary. The collection of such additional information will be conducted in a privacy-respecting and data protection-compliant manner, without further modification to these Terms and Conditions. Customers will be notified accordingly of the collection of any such additional information through our standard communication channels.
2.3. Getogo COMMITMENT
Getogo will make reasonable efforts to provide high quality services to Customers. However, Getogo does not guarantee that the service will be uninterrupted, timely, secure or error-free.
2.4. CUSTOMER COMMITMENT
Through the use of the Equipment or Services provided by Getogo , Customer shall not engage in any action that: is abusive, illegal, or fraudulent; or causes the Network to be impaired or damaged. When Customer breaches its obligations under Section 2.4, Getogo may suspend Customer’s right to use the Services. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in connection with the suspended Services.
2.5. DEVICE COMPATIBILITY
It is the Customer’s responsibility to ensure that their device is eSIM compatible and network unlocked. Device compatibility may vary by carrier and country of origin; the Customer must check the list of eSIM compatible devices provided at checkout. By ticking the box confirming that the Customer’s device is eSIM compatible, the Customer will be responsible for the accuracy of the information they provide.
The eSIM compatibility list is not comprehensive, meaning that newly announced eSIM compatible devices may need to be added.