At Getogo, we strive to provide high-quality eSIM services and ensure a smooth digital experience for all our customers. Please read our refund policy carefully before making a purchase.
🔹 1. Eligibility for Refund
Refunds are available under the following conditions:
- The eSIM has not been activated or installed.
- You report a technical issue that prevents eSIM usage, and our support team cannot resolve it.
- You purchased the wrong eSIM plan and have not used any data or activated the eSIM.
Note: Refund requests must be submitted within 7 days of purchase.
🔹 2. Non-Refundable Situations
We cannot issue refunds in the following cases:
- The eSIM was successfully activated and used, partially or fully.
- The device is not compatible with eSIM but was not verified beforehand.
- Issues caused by incorrect setup or failure to follow provided installation instructions.
- Loss of connectivity due to network restrictions or travel regulations in the destination country.
🔹 3. How to Request a Refund
To request a refund, please email us at [email protected] with:
- Your order number
- Description of the issue
- Screenshot or error message (if applicable)
Our team will review your request and respond within 2–3 business days.
🔹 4. Refund Processing
If your refund is approved:
- A full or partial refund will be processed to your original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
🔹 5. Need Help?
For any questions or support, feel free to contact us:
📧 Email: [email protected]
🌐 Live Chat: Available on our website during business hours